Skip to main content

Improvement Project of Science Construction CS

Abstract Science Construction’s business is in planning, developing and building road projects. The major of its clients are municipalities, city governments, and other public sector entities. While the bankruptcy rates for these clients is very low, when economic downturns happen, their ability to pay in a timely fashion also suffers. This leads to businesses such as Science Construction needing to take on additional debt and to find creative methods in order to stay afloat during times of recession. Methods such as selling accounts receivables at discounted rates and taking larger lines of credit through banks and other lending institutions are some of the ways organizations can remain viable when their cash inflows have turned into a trickle. Science Construction is asking the Turkish Courts to postpone their bankruptcy proceedings for a year while they attempt to restructure. Through this, suggestions such as forcing shareholders to pay their debt to the organization, gaining credi

Bharat Sanchar Nigam Limited or BSNL; Customer Care!!




Amongst the Government organization underwent divestment and a move towards corporatisaton or privatisation; the Bharat Sanchar Nigam Limited or BSNL and its subsidiary Calcutta Telephones are faring worst towards providing quality service. So is there customer care! Way back in 2005, when Calcutta Telephones was marketing their newly introduced broad band service with tall promises., I was one to subscribe for that. Though I have never found the promised speed what I pay for; but accepted as a matter of fact in terms of 'Indian standard '. On queries I was always told the fault lies with the cable laid and will improve when cable is changed. Further they added when they switch over to optical fiber the service would improve many folds.

I know not if they ever switched to optical fiber till recently. On 20 th May 2011 , in the evening my broad band connection went out abruptly; the error report showed error no.651; representing disconnection to server. I tried to contact Calcutta Telephones IVR fault booking system with my local telephone exchange i.e 264 2198; booked fault for broad band fault and got a docket number. Next day somebody from exchange rang up and said since the fault lies with the internet , they have nothing to do! He offered to be bit helpful by providing another phone number to contact. I was surprised and asked why doesn’t do that himself! He flatly declared that's not his job! I was really amazed with customer care of Calcutta Telephone and surmised they still manage to survive in the free market situation.

Not being deterred I rang up to another customer care number of BSNL's , that is 1500. More surprise was waiting there for me. In the labyrinth of various numbers in IVR system, when I finally put my faulty broad band's telephone number; the IVR responded ' there is no broad band service registered with this number'! The same IVR, 1500 offered another slot to register numbers for new broad band connections. Considering that they might have overlooked my number while giving me service few years back; why not register it myself! I did that, another surprise! IVR responded this time , my number already is in their records and further they mentioned the date of service given!

As of now , to day it is 22nd May and now it is 1700 hours; being Sunday , there is no hope of attending any fault; my broad band still lies out of order. I am looking for other service with better customer care and quality. Any suggestion? My BSNL or Calcutta Telephones phone number is 2564 6540.

Finally as I conclude this article to post since the BSNL's broadband service has been restored after more than 96 hours on yesterday 23rd May 2011. There was no natural calamity, no Tsunami or earthquake;so they seem to have broken all time record to restore the service!! Thank God!1


Comments

Popular posts from this blog

Improvement Project- Science Construction PLC

Abstract             This paper will look at Science Construction PLC and its ability to create an improvement plan to avoid total collapse/ bankruptcy.   This paper will layout the case study, what the major problem was regarding financial metrics, what alternatives or solutions could have been used and why it is important to business. Intro-                             Science Construction PLC (SCPLC) in as organization that supplies development, provisions financing and services to highways, roads, tunnels and viaducts within Istanbul, Ankatam, Ismir, Bursa, and Kocaeli Metro areas (Erer, 2013).             During the 2008 financial crisis the organization took a downturn since many organizations stopped making progress with rebuilding their infrastructures and focused on preservation during the crisis. This financial crisis was the biggest ever seen since the great depression and many organizations that were “too big to fail” needed to be bailed out by the governments (Amad

CASE STUDY: Blaze Manufacturing

CASE STUDY: Blaze Manufacturing Introduction Blaze Manufacturing is a textile manufacturing company based in the upstate of New York, United States. The company was founded in the early 2000s. The company specialized in the manufacturing of bedspreads and curtains for institutional customers, which includes Hotels and Hospital, and other hospitality outfits. This company operates as a job, and it does not mass produce inventory items for sale through normal retail channels. Insted the company placed its priority on producing goods to fill specific customer orders received. The company products are relatively standard layout and of high quality; bedspreads in all kinds of bed sizes, and curtains to fit various sizes of windows. According to the giving article each customer chooses the fabric, the colour and the styles that go into making the items it orders. Personalized and customized is also available for customers. Identify the problem: Define the problem in financial terms Blaze Man

CHITTARANJAN IN 50s

Hi, Everybody, sometime some of you keep me asking about my days and time at Chittaranjan. This is natural, after all there are gaps of decades between most of you and me ! This has prompted me with an idea of writing this to share my old good days with those of you who are interested. Indian Railway under the British colonial rule was another group of companies with different British Managements. Since the different railway networks under all of them were used mutually for their own benefits. At places, different railway companies had the facilities of repairing and maintenance of their locomotives and passenger and goods carriages. To name a few, like Anda, Adra, Howrah, Liluah, Mughal sarai, Jhajha , these are they places I mention since they are quite closed by our loving Chittaranjan. The locomotives were imported from Manchester, England and few from Canada and Australia , all under the Union Jack. A good number of railway operational staffs were anglo Indians,