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Improvement Project of Science Construction CS

Abstract Science Construction’s business is in planning, developing and building road projects. The major of its clients are municipalities, city governments, and other public sector entities. While the bankruptcy rates for these clients is very low, when economic downturns happen, their ability to pay in a timely fashion also suffers. This leads to businesses such as Science Construction needing to take on additional debt and to find creative methods in order to stay afloat during times of recession. Methods such as selling accounts receivables at discounted rates and taking larger lines of credit through banks and other lending institutions are some of the ways organizations can remain viable when their cash inflows have turned into a trickle. Science Construction is asking the Turkish Courts to postpone their bankruptcy proceedings for a year while they attempt to restructure. Through this, suggestions such as forcing shareholders to pay their debt to the organization, gaining credi...
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Examples of SMART Performance and Development Goals


 

SPECIFIC
Who, What, Where, When, Why
Define the goal as much as possible with no ambiguous language.
MEASURABLE
From and To
Can you track progress and measure the outcome?
How will I know when my goal is reached?
ATTAINABLE
How
Is the goal reasonable enough to be accomplished?
RELEVANT
Worthwhile
Is each goal consistent with other goals you have established-- both immediate and long-term?
TIMELY When
Your objective should include a time limit whenever possible. "I will complete this step by month/day/year."
EXAMPLES OF PERFORMANCE GOALS
Ongoing Goals
  • ·  Provide high quality customer service resulting in a 90% customer satisfaction rating on accuracy, timeliness and courtesy measures on an ongoing basis.
  • ·  Provide direction, support and oversight to the call center such that 95% of calls are answered within 1 minute and less than 2% of calls result in complaints.
  • ·  On an ongoing basis, reconcile the department financial reports by the 15th of every month with no increase in reconciliation errors.
  • ·  On an ongoing basis, dispatch 82% of high priority calls for police, fire and medical services within established timeframes.
  • ·  Resolve 90% of complaints through a collaborative process without need for formal mediation on an ongoing basis.
  • ·  Conduct education, monitoring and enforcement to ensure that 98% of agricultural and pest control businesses are in compliance with all regulatory requirements on an ongoing basis.
  • ·  Manage the department budget to stay within appropriations and accomplish 85% of service results by the end of the fiscal year.
  • ·  Coach and support my direct reports resulting in them reporting that I provided them with clear expectations, meaningful feedback and fair performance evaluations by the end of the fiscal year.
Source: http://hr.smcgov.org/how-set-smart-goals-guide-supervisors-and-employees Page 1 of 2
Special Project Goals
  • ·  Plan and oversee the office’s relocation to the new facility such that the office and all systems arefully functional by September 30, 20XX.
  • ·  By January 1, 20XX, design and pilot a new outreach strategy using social media to increase by 25% the usage of our programs by our clients.
  • ·  By July 1, 20XX, develop and conduct a training program to support the transition to a new automated case management system with minimal effects on customer service such that all staff can accurately process 30 cases per day within 3 months of the training.
  • ·  By March 20XX, develop and implement a customer service plan that results in department staff reporting that they are clear about expectations for excellent customer service and have the skills and support to perform at that level.
  • ·  Develop a quality improvement process for the sanitary sewer system that reduces the failure rate to 1% by 12/31/XX.
  • ·  Create a partnership with at least 5 local cities to deliver two compliance related training workshops resulting in $250,000 improvement in Net County Cost by 6/30/XX.
  • ·  By 11/30/XX, update the employee handbook to include a searchable intranet version that employees find easy to use and informative.
  • ·  Complete the Energy Watch Program to reduce countywide carbon emissions by 605 tons by the end of the fiscal year.
EXAMPLES OF DEVELOPMENT GOALS
  • ·  By January 1, 20XX, complete an advanced Excel training course to upgrade my skills so I can prepare budget reconciliation reports with an analysis of trends and variances to help keep expenditures within budgeted limits.
  • ·  By June 30, 20XX, help develop and participate in cross-training for the office assistant team to learn procedures across all units so that all critical functions are covered during absences.
  • ·  By September 30, 20XX, chair the planning team for my professional association’s annual
conference to increase my communication and team leadership skills to prepare myself for greater
management responsibilities.
  • ·  Develop and practice my coaching skills so that my direct reports report that they feel more
satisfied with their work and able to perform at a higher level and such that I achieve a 30/70 split
between coaching and doing by June 30, 20XX.
  • ·  By June 30, 20XX, complete course work and attain a CSAC credential to enhance my skills as an
effective leader as measured by feedback from my supervisor and the accomplishment of my performance plan goals.
Source: http://hr.smcgov.org/how-set-smart-goals-guide-supervisors-and-employees Page 2 of 2
References
Examples of SMART Performance and Development Goals
Retrieved February 26, 2019 from https://www.cwu.edu/hr/sites/cts.cwu.edu.hr/files/documents/pm_SMART_goals.pdf

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